Our VIP Puppy Concierge Service:
Introducing our VIP Puppy Concierge Service–that stands for Very Important Puppy 😉 Designed for customers who know exactly what they want and don’t want to waste time searching. Simply tell us the breed, sex, and color you’re dreaming of, and our team will privately source availability through our trusted, responsible breeders. We’ll handle the communication, scheduling, and updates so you can relax and enjoy the excitement.
Most matches are completed within 6–8 weeks (timing may vary depending on breed), making it a fast and personalized way to bring home your ideal puppy. Skip the guesswork, skip the uncertainty—our VIP service puts you first and ensures you get the puppy you’ve always envisioned.
Not Convinced? Here are some Frequently Asked Questions:
What is the Puppy Concierge?
Our VIP Puppy Concierge is a Special Order service designed for customers who know exactly what they’re looking for. We work directly with our trusted, responsible breeders to find the perfect match—breed, sex, and color—so you don’t have to do the searching.
How does the process work?
Start by visiting us in-store and meeting with one of our dedicated Pet Counselors. Once we review your preferences, a deposit is placed and our team gets to work—checking availability with our breeders, keeping you updated along the way, and coordinating everything until your puppy is ready to come home.
How long does it take to find a puppy?
Most matches are completed within 6–8 weeks, though timing can vary based on breed, color, and sex availability.
Is the 6–8 week timeframe guaranteed?
While many requests fall within that window, all availability depends on responsible breeding schedules. Some rare or highly specific requests may take a little longer—and we’ll keep you informed every step of the way.
Which breeds can you source?
We work with a wide network of trusted breeders and can source most breeds we carry. Availability may vary depending on demand and breeder schedules.
Can I request a specific sex or color?
Yes! That’s exactly what this service is designed for. We’ll do our best to match your preferences as closely as possible.
What if my exact preference isn’t available right away?
No worries—we’ll keep you updated and review alternative options or adjusted timelines so you can decide what works best for you.
Are concierge puppies the same quality as in-store puppies?
Absolutely. All concierge puppies meet the same health, care, and breeder standards as our in-store puppies.
Will I receive updates during the process?
Yes! Our team provides regular updates so you always know where things stand and can enjoy the journey.
Is there an additional cost for the VIP Puppy Concierge Service?
Despite being a one-of-a-kind service, there is no additional concierge fee. Puppy pricing may vary depending on breed and availability, and all details will be reviewed in-store before moving forward—no surprises.
What happens once my puppy is found?
We’ll send you photos of your puppy to make sure it’s the perfect fit. From there, we’ll coordinate timing, paperwork, and next steps to ensure a smooth, stress-free pickup.